{"id":6472,"date":"2022-03-01T08:28:02","date_gmt":"2022-03-01T08:28:02","guid":{"rendered":"https:\/\/www.kartsana.com\/la-transformation-digitale-chez-kartsana-une-histoire-a-succes\/"},"modified":"2022-03-28T10:54:38","modified_gmt":"2022-03-28T10:54:38","slug":"la-transformation-digitale-chez-kartsana-une-histoire-a-succes","status":"publish","type":"post","link":"https:\/\/www.kartsana.com\/fr\/la-transformation-digitale-chez-kartsana-une-histoire-a-succes\/","title":{"rendered":"La transformation digitale chez KARTSANA : une histoire \u00e0 succ\u00e8s"},"content":{"rendered":"

Le jeudi 24 f\u00e9vrier, le webinaire sur la transformation digitale et l\u2019industrie 4.0 dans les PME a \u00e9t\u00e9 organis\u00e9. En collaboration avec Oficina Acelera Pyme<\/a>. La vid\u00e9o est disponible ici <\/a>. Nous vous laissons un r\u00e9sum\u00e9 des aspects les plus importants.<\/p>\n

Comment l’\u00e9tude de cas a \u00e9t\u00e9 r\u00e9alis\u00e9e<\/strong><\/h4>\n

Xavier Gallardo<\/a> du Novatec Advisors<\/a> a bri\u00e8vement expliqu\u00e9 les 5 axes pour r\u00e9aliser le plan de transformation digitale d’une entreprise, m\u00e9thodologie utilis\u00e9e \u00e0 KARTSANA et qui nous a permis la transformation digitale. L’axe central est occup\u00e9 par l’exp\u00e9rience client<\/span> sur laquelle se concentrent les actions du reste des 4 piliers : la digitalisation du produit<\/span> bas\u00e9e sur la collecte de data, l’optimisation des op\u00e9rations<\/span> de l’entreprise, la gestion du processus de changement du personnel<\/span> vers des comp\u00e9tences digitales et les nouveaux modes d’organisation qui permettent un changement du Business Model<\/span>.<\/p>\n

L’\u00e9tude de cas KARTSANA<\/strong><\/h4>\n

Parmi les aspects les plus remarquables ax\u00e9s sur l’exp\u00e9rience client qu’Iv\u00e1n Castelo<\/a> a soulign\u00e9s, citons l’investissement dans les outils n\u00e9cessaires \u00e0 la poursuite de la croissance ordonn\u00e9e de KARTSANA, tels que la mise en \u0153uvre du CRM<\/span>, du syst\u00e8me de billetterie<\/span> pour le SAT et de l’impression 3D<\/span>, qui ont chang\u00e9 la fa\u00e7on de travailler.<\/p>\n

Le CRM mis en place est Freshsales, qui nous a permis de suivre les opportunit\u00e9s commerciales, les informations sur les clients et les campagnes destin\u00e9es \u00e0 des segments de march\u00e9 sp\u00e9cifiques.<\/p>\n

Le syst\u00e8me de suivi, Freshdesk, nous a permis de contr\u00f4ler, suivre et r\u00e9pondre aux clients, am\u00e9liorant ainsi la qualit\u00e9 et les d\u00e9lais de r\u00e9ponse. Enfin, l’incorporation de l’impression 3D, qui nous a permis d’acc\u00e9l\u00e9rer et d’internaliser le processus de prototypage et de d\u00e9veloppement de produits, le rendant plus rapide et moins co\u00fbteux. L’investissement dans ces imprimantes 3D a \u00e9t\u00e9 rentabilis\u00e9 en six mois seulement.<\/p>\n

Pour sa part, Albert Laliena<\/a> a parl\u00e9 davantage de la partie op\u00e9rationnelle et du personnel, et de la fa\u00e7on dont l’entreprise a travaill\u00e9 de mani\u00e8re r\u00e9aliste pour effectuer le changement de paradigme et r\u00e9aliser la transformation digitale.<\/p>\n

Depuis 2015, nous avons commenc\u00e9 par la mise en \u0153uvre de l’ERP<\/span>, suivie par le partenariat avec Novatec en 2017 en tant que partenaire strat\u00e9gique, pour nous accompagner dans ce voyage. \u00c0 cela, nous ajoutons le soutien d’ACCI\u00d3 dans l’industrie 4.0 au niveau du financement et des nouveaux d\u00e9fis<\/span> en 2019, en terminant dans cette derni\u00e8re ann\u00e9e 2021, les nouveaux investissements dans le centre d’usinage, le robot et l’impression 3D<\/span>, en faisant l’extraction des donn\u00e9es op\u00e9rationnelles des machines (PLC ou Scadas) qui nous permet d’avoir l’information dans l’ERP et les processus et syst\u00e8mes connect\u00e9s et communiqu\u00e9s. Un exemple pour illustrer l’importance de cette connexion : les conceptions SolidWorks vont directement aux machines, ce qui permet de les mettre en production imm\u00e9diatement.<\/p>\n

Tout cela s’accompagne d’un processus de formation et d’adaptation des postes de travail aux nouvelles comp\u00e9tences requises.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le jeudi 24 f\u00e9vrier, le webinaire sur la transformation digitale et l\u2019industrie 4.0 dans les PME a \u00e9t\u00e9 organis\u00e9. En collaboration avec Oficina Acelera Pyme. La vid\u00e9o est disponible ici . Nous vous laissons un r\u00e9sum\u00e9 des aspects les plus importants. Comment l’\u00e9tude de cas a \u00e9t\u00e9 r\u00e9alis\u00e9e Xavier Gallardo du Novatec Advisors a bri\u00e8vement…<\/p>\n","protected":false},"author":3,"featured_media":6457,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"class_list":["post-6472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-kartsana"],"yoast_head":"\nLa transformation digitale chez KARTSANA : une histoire \u00e0 succ\u00e8s - KARTSANA<\/title>\n<meta name=\"description\" content=\"Webinar sur la histoire du succ\u00e8s de KARTSANA sur la transformation digitale et l'industrie. 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