On Thursday 24 February, the Webinar about Digital Transformation and Industry 4.0 in SMEs was held. In collaboration with Oficina Acelera PYME. The video is available here. We leave you a summary of the most important aspects.
How the case study was carried out
Xavier Gallardo from Novatec Advisors has briefly explained the 5 axes to carry out the digital transformation plan of a company, methodology used in KARTSANA and that allowed us the digital transformation. The central axis is occupied by the Customer Experience on which the actions of the rest of the 4 pillars are focused: The digitisation of the Product based on data collection, the optimisation of the company’s Operations, the management of the process of change of the People towards digital skills and the new ways of organising that allow a change in the Business Model.
The KARTSANA case study
Among the most remarkable aspects focused on Customer Experience that Iván Castelo pointed out were the investment in tools necessary for KARTSANA to continue growing in an orderly manner, such as the implementation of the CRM, ticketing system for the SAT and 3D printing, which have changed the way of working.
The CRM implemented is Freshsales, which has allowed us to track business opportunities, customer information and campaigns to specific market segments. The TICKETING system, Freshdesk, allowed us to monitor, follow up and reply to customers, improving quality and response times. Finally, the incorporation of 3D printing, which allowed us to speed up and internalise the prototyping and product development process, making it faster and less costly.
For his part, Albert Laliena talked more about the Operational and People part, and how the company worked in a realistic way to make the paradigm shift and achieve the digital transformation.
Since 2015 we started with the implementation of the ERP, followed by the partnership with Novatec in 2017 as a strategic partner, to accompany us on this journey. To this we add the support of ACCIÓ in Industry 4.0 at the level of funding and new challenges in 2019, ending in this last year 2021, the new investments in the machining centre, robot and 3D printing, making extraction of operational data from the machines (PLC or Scadas) that allows us to have the information in the ERP and the processes and systems connected and communicated. An example to illustrate the importance of this connection is SolidWorks designs go directly to the machines being able to put it into production immediately.
All this is accompanied by a process of training and adaptation of the workstations with the new skills required.
